Thank you for visiting the www.nuvara.lk website, operated by Nuvara (Private) Limited. Your privacy is important to us, and we want to ensure the protection of your personal information. This Privacy Policy outlines how we gather, utilize, and, under specific conditions, disclose your personal data. Additionally, it elucidates the measures we’ve implemented to safeguard your information. We respect your choices regarding the collection, usage, and disclosure of your personal details. By accessing the Site directly or through another platform, you agree to the practices outlined in this Policy.
Trust is fundamental in data protection, and we are committed to using your name and related information only in accordance with this Privacy Policy. We collect information only when necessary and relevant to our interactions with you, retaining it for the duration required by law or as suitable for the initial purpose of collection. You can explore the Site anonymously, and your identity remains undisclosed unless you have an account and log in with your username and password.
Data that we collect
When you decide to place an order for a product on our Site, we may gather various details to facilitate the purchase process.
For the processing of your purchase and potential future claims, as well as to offer our services, we collect, store, and process data such as your name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, and payment card details or bank account details.
The information you provide enables us to process your orders, manage your account, verify financial transactions, analyze website usage, enhance webpage content, and customize user experiences. Additionally, we may use this information to identify visitors, understand user demographics, and send you relevant information about our products and services, provided you haven’t objected to such communications. With your consent, we may also contact you via email with details of other products and services. You can opt-out of marketing communications at any time.
For the delivery of products, we may share your name and address with third parties, such as couriers or suppliers.
Payments made through the site will be processed by our relevant agent. You are responsible for providing accurate and up-to-date information, and you can access your order details, address information, and subscribed newsletters by logging into your account on the Site. Keep your personal access data confidential, as we cannot be held liable for password misuse unless it is due to our negligence.
By choosing to provide us with personal information, you consent to its transfer and storage on our servers.
Other uses of your personal information
We may utilize your personal information for opinion and market research purposes, ensuring your details remain anonymous and are solely used for statistical analysis. Opting out of this is always an option. Survey or poll responses are kept separate from your email address and not shared with third parties. Providing your email address is only necessary for participation in competitions.
You might also receive additional information about us, the Site, our other websites, products, sales promotions, newsletters, or related content. If you prefer not to receive this information, click the ‘unsubscribe’ link in any email we send. We’ll cease sending information within 7 working days of receiving your request.
We may anonymize general user data for various purposes, sharing it with third parties such as publishers. However, this anonymized data won’t personally identify you.
Personal information may be disclosed to respond to legal requirements, enforce policies, protect rights, property, or safety. Additionally, it may be shared with:
- Third parties for joint content and services, subject to your explicit request.
- Service providers under contract for business operations like fraud investigations and customer support.
- Other third parties at your explicit request or when using a specific service.
- Law enforcement or government agencies in response to criminal investigations or activities violating the law.
- Other entities in connection with fraud, intellectual property infringement, or other unlawful activities.
- Business entities in the event of a merger or acquisition, ensuring adherence to this privacy policy.
In such cases, disclosed information may include your User ID, name, contact details, and relevant history. We prioritize your privacy and, in case of any changes, will notify you beforehand.
Competitions
In the case of any competition, we use the data to notify the winners and promote our offers. Additional details, where relevant, can be found in the participation terms for the specific game.
Third parties and links
We may share your details with other companies in our group and with our agents and subcontractors to assist us in various aspects outlined in our Privacy Policy. This may include delivering products, collecting payments, analyzing data, and providing marketing or customer service support. Information exchange with third parties may also occur for fraud protection and credit risk reduction. In the event of selling our business or a part of it, databases containing your personal information may be transferred.
Apart from what is stated in this Privacy Policy, we will not sell or disclose your data to third parties without your prior consent unless it is necessary for the purposes outlined here or required by law. The Site may feature third-party advertising and links to other websites. Please note that we are not responsible for the privacy practices or content of those third parties or other websites, nor for any third party to whom we transfer your data as per our Privacy Policy.
No spam, spyware or spoofing
Our users and we have a zero-tolerance policy for spam. Ensure to customize your Nuvara communication preferences, allowing us to communicate with you according to your preferences. You are not authorized to contact other Nuvara users without their explicit consent. If you come across spam or spoof emails related to Nuvara, please report them to us. Utilizing our communication tools to send spam or any content that violates our User Agreement is strictly prohibited.
Account protection
Your password is the key to your account. Utilize a combination of unique numbers, letters, and special characters, and avoid sharing your Nuvara password with anyone. If you disclose your password or personal information to others, please be aware that you are accountable for all actions performed under your account. Losing control of your password could mean losing significant control over your personal information, potentially leading to legally binding actions taken on your behalf. If you suspect your password has been compromised for any reason, promptly inform Nuvara and update your password.
Security
Your information is securely stored on our servers, treated as a valuable asset requiring protection. We employ various tools such as encryption, passwords, and physical security measures to safeguard your personal data against unauthorized access and disclosure. Despite our diligent efforts, it’s important to note that third parties may unlawfully intercept transmissions or access private communications, and other users may misuse the information collected from the Site. While we strive to ensure your privacy, we cannot guarantee that your personal information or private communications will always remain completely private.
We have implemented technical and security measures to prevent unauthorized access, accidental loss, destruction, or damage to your information. When collecting data through the Site, we do so on a secure server and use firewalls. For electronic collection of payment card details, we employ encryption through Secure Socket Layer (SSL) coding, making it challenging for hackers to decrypt your details. Although we cannot ensure 100% security, these measures significantly enhance protection. It is strongly advised not to send full credit or debit card details in unencrypted electronic communications with us.
We maintain physical, electronic, and procedural safeguards for the collection, storage, and disclosure of your information. Security procedures may involve occasional requests for proof of identity before disclosing personal information. It is your responsibility to guard against unauthorized access to your password and device.
Cookies
Accepting cookies is not mandatory when visiting the Site. However, it’s important to note that the use of the ‘Cart’ functionality and placing orders on the Site requires cookies to be activated. Cookies are small text files that your Internet browser stores on your computer’s hard drive, identifying it as a unique user to our server when you visit specific pages on the Site. They can recognize your Internet Protocol address, saving you time during your visit or when entering the Site.
We use cookies solely for your convenience in using the Site, such as remembering your identity when amending your shopping cart without re-entering your email address. We do not use cookies to obtain or utilize any other information about you, like targeted advertising. While your browser can be configured not to accept cookies, this may limit your use of the Site. Rest assured that our use of cookies does not involve personal or private details and is free from viruses.
If you want to learn more about cookies, you can visit http://www.allaboutcookies.org/. To find information on removing cookies from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
Your rights
If you have concerns about your data, you have the right to request access to the personal data that we may hold or process about you. You also have the right to compel us to correct any inaccuracies in your data free of charge. At any stage, you have the right to ask us to cease using your data for direct marketing purposes.
General
We reserve the right to update this Privacy Policy at any time by posting the revised terms on this Site.